Avis Budget Group CHARGEBACK SUPPORT ASSOCIATE in Virginia Beach, Virginia

Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.


Avis Budget Group LLC. is searching for a Chargeback Support Associate to research and respond to Visa, MasterCard & Discover retrievals. Assists with Discover chargebacks & American Express non due date chargebacks. Pull chargeback support for all card types. Compile data for weekly/monthly reports to support the .com prepay process for Avis, Budget & Payless US and CAD. Process Discover & American Express NA/NA inquiries, chargebacks and all retrievals in an expedient and efficient manner. Pull all charge back support for all card types for associates. Perform weekly chargeback uploads 3X and compile data for monthly interchange reports for management. Handle other duties as assigned.

Essential duties and Responsibilities:

  • Update daily Excel spreadsheets for the interchange reports.

  • Pull the chargeback upload 3X per week and assign chargebacks to associates

  • Provide Retrieval documentation to support any incoming dispute items for Visa, MasterCard & Discover.

  • Investigate and resolve incoming inquiries from Discover and American Express NA/NA items.

  • Accurately respond in a timely manner in accordance with each of the credit club’s policies for Discover and American Express NA/NA items.

  • Defend each dispute or establish receivable for collections action.

  • Responsible for all reversals, pre compliance, pre-arbitration and good faith collection cases.

  • Keep abreast with changing credit club rules and regulations.

  • Chargeback location for non-compliance or uncollected items

  • Pull all .com chargeback data for Avis, Budget & Payless for associates.

  • Perform other clerical functions as required by management, fax Discover items, pull charge back support using file net, rental certificate support, etc.

Minimum Requirements

  • 2 years of office experience preferred,

  • 2 years of customer service experience,

  • good and verbal communication skills,

  • strong customer service skills,

  • PC literate, knowledge of banking rules and regulations helpful

  • High School Diploma


The information on this posting has been designed to advertise the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.