BioScrip, Inc. Nutrition Care Coordinator in Norfolk, Virginia

Nutrition Care Coordinator

Location: Norfolk, VA

Job Id: 4487

of Openings: 1

BioScrip, Inc. is one of the nation’s leading specialty home infusion companies! Our focus is clinical excellence and improving the quality of our patients’ lives. With approximately 2,500 employees able to service 46 states, BioScrip has externally-qualified Centers of Excellence built around specific clinical conditions and therapies, as well as Ambulatory Infusion Centers around the country. Ours is a fast-paced dynamic work environment with room for new ideas and opportunities for career advancement. We offer a wide array of welfare benefits as well as Tuition Reimbursement, an Employee Referral Program, and a 401(k) Retirement Savings.

Due to our exceptional growth and success, we are recruiting for a Nutrition Care Coordinator to join our team.


Coordinates patient care for enteral nutrition therapy in an efficient and cost-effective manner. Screens for nutritional problems and notifies Nutrition Support Dietitian of risks. Coordinates deliveries through suppliers, branches and reimbursement teams.


  • Ensures patient confidentiality at all times.

  • Confers with customers receiving enteral nutrition by telephone to provide information about products and services, confirms orders, cancels accounts, creates delivery tickets and schedules deliveries and shipments.

  • Ensures patient information is updated and accurately documented in CPR. Checks for proper HME orders, detailed written orders and authorizations prior to scheduling shipment and communicates with appropriate departments when needed.

  • Follows monitoring systems and processes for the operating unit. Provides quality care is in accordance with physician orders and the organization’s policies and procedures.

  • Documents all patient interactions in CPR+ as progress notes and / or assessments, fulfilling payor requirements for refills.

  • Communicates to others about enteral nutrition formulations, supplies and equipment, as well as other products and services selected for use by the organization.

  • Refers patient problems or issues to designated departments or assigned dietitian. Communicates and documents details of inquiries or complaints that are outside of job boundaries.

  • Troubleshoots enteral tube feeding pump problems and inaccurate or delayed shipments as needed, and coordinates delivery of new pump or additional formula/supplies with branch if necessary.

  • Participates in nutrition care services directly including patient satisfaction data collection, outcomes measures and performance improvement.

  • Covers on-call duties as necessary.

  • Acknowledges compliance to the organization formulary.

  • May be a resource for enteral nutrition delivery ticket confirmations, invoices and patient home deliveries to ensure accurate claims.

  • Complies with organizational policies and procedures.

  • Communicates with branches when enteral nutrition patients are discharged and local equipment retrievals are required.

  • Each employee is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of the Company. Each employee must be made aware of and understand proper internal control procedures associated with their specific job function as communicated by his/her manager.

  • Each employee is responsible for reporting concerns that he or she may have with respect to deficiencies in internal control

  • Performs other duties as assigned.


High School Graduate or equivalent required. Experience in DME/home infusion or in medical facility as a diet technician, LPN, or medical assistant is preferred.

BioScrip is an equal opportunity employer. All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.