Conduent Benefits, Associate IV in Chesapeake, Virginia

Benefits, Associate IV

Description

Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit www.conduent.com, www.news.conduent.com, www.realbusiness.com or www.conduent.com/businessservices .

Full Time Permanent Benefits Senior Project Specialist

Do you enjoy helping others? We want to hear from you!

Currently, we are seeking excellent Benefits Senior Project Specialist to join our team at 1434 Crossways Blvd, Chesapeake, VA 23320. This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Specifics:

  • Shifts will be scheduled during our normal business operating hours anytime between 9:00 AM – 6:00 PM Monday – Friday (No Weekends). Applicants must have open availability to work any hours scheduled during operating hours!

Job Description:

As a Benefits Senior Project Specialist working in a call center environment, you will be working to support customers with their medical benefits accounts. Your responsibilities will include, but are not limited to the following:

  • Responsible for performing various data clean-up initiatives.

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

  • Responsible for troubleshooting, interpreting and correcting system generated error messages from participant database.

  • Under minimal direction defines project/system requirements and test plans that satisfy client requirements.

  • Write SOLs requirements and run program in order to minimize the number of records requiring manual review and correction.

  • Performs Users Acceptance and Production Testing on system upgrades to ensure outcome is accurate.

  • Performs complex pension calculations.

  • Provides technical guidance, training and assistance to staff as needed.

  • Assists the team in meeting contractual and non-contractual service agreements by completing assigned projects accurately and timely.

  • Other duties as assigned.

Qualifications :

Successful candidate for this position will have:

  • Must have at least 4 years of Call Center experience.

  • Maintain a positive environment, working with co-workers and customers within a diverse culture.

  • Ability to type 25 WPM

  • Self-Management: Handles multiple demands and competing priorities with minimum direct supervision.

  • Adaptability: Ability to work in a fast paced environment and adjusts well to shifting priorities and new responsibilities. Able to multi-task, handle stress and heavy workloads well.

  • Teamwork: Shows commitment to team, and contributes fair share to work efforts. Has the ability to build effective work relationships across all levels of staff.

  • Communication: Proficient in oral and written expression. Articulates ideas clearly and concisely through email, presentations, teleconferences, etc.

Skills:

  • Preferred experience with Health & Welfare Benefits and 401K pensions.

  • Must have at least a BA/BS degree!

  • Analytical: Ability to analyze underlying problems and patterns taken from various sources, evaluates alternatives and draw accurate conclusion.

  • Computer: Experience working in a database and the ability to navigate multiple software applications at once.

  • Microsoft Excel: Must be highly skilled in Excel in order to perform various functions required to finalize data clean-up initiatives.

  • Microsoft Word, SQL

  • Must be at least 18 years of age or older

If this describes you, then apply online today!

Conduent Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@conduent.com at mailto:accommodations@xerox.com .

Job Benefits

Primary Location United States-Virginia-Chesapeake

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18009955